In a recent article from Deloitte, they found that businesses that offer a high-quality customer experience can lower the cost of serving customers by up to 33%. With competition growing rampantly across the business landscape, customer loyalty has grown in importance. The Customer Satisfaction Assessment helps to address customer needs and strengthen the customer relationship, […]
GRI Standards Collection and Reporting — What it is and Why it Matters
Environmental, social, and governance (ESG) efforts have gone mainstream. According to a recent PWC report, almost 80 percent of investors surveyed said that ESG was “an important factor in their decision-making”. Additionally, 50 percent said they would be willing to divest from companies that didn’t effectively implement ESG policies. Despite this increasing commitment to ESG, […]
The Supplier Compliance Audit: What it is (and Why You Need One)
Supply chain issues aren’t going anywhere. According to research firm McKinsey, 2022 comes with three key concerns: Labor shortages, equipment availability, and the “ripple effect” of continuing global bottlenecks. For organizations, this landscape creates a dual challenge. Not only do they need to ensure the reliability and stability of supply chains but must also take […]
Targeting Total Quality: How a Total Quality Management Audit can Help
Companies lose between 20 and 30 percent of their revenue each year to process inefficiencies. For manufacturing firms, this loss of revenue is often tied to production line processes that are inconsistent, time-consuming, or error-prone. This in turn reduces overall performance and impacts potential profit. An internal Total Quality Management Audit, also known as a […]
Longo’s Wins RCC’s 2022 Excellence in Retailing Award
Did you hear? Valued Certainty customer Longo’s was recently awarded the Retail Council of Canada’s (RCC) 2022 Excellence in Retailing Award in the category of Health, Safety and Wellness for Digital Injury Prevention! We’d like to congratulate the Longo’s team for their dedication to improving their injury prevention efforts and overall safety culture success. Their […]
4 Steps to Perform a Workplace Safety Inspection
More than ever, today’s workforce is reflecting on their current working situation and is considering finding new work – over 40% of American workers in 2021 considered leaving their current jobs. Workplace safety is a large driving force in these decisions as injuries have maintained an annual consistency of about 2.7 million reported incidents in […]
The Four Phases of a Continuous Improvement Assessment — and What They Mean for Your Business
For manufacturing companies to respond to shifting consumer demands and supply chain constraints, continuous improvement is crucial. In order to improve your company’s operations, employ the continuous improvement assessment frameworks described in this blog article. […]
Keeping Quality High: The Benefits of a Layered Process Audit
Manufacturers in the United States employ more than 8.5 percent of the total workforce and account for over 10 percent of the country’s gross domestic product (GDP). As the scale of manufacturing ramps up, however, so does regulatory oversight to ensure that products produced meet standards such as the ISO 2859-1 acceptance quality limit (AQL). […]
What is a Supply Chain Vulnerability Assessment?
The complexity of managing global supply chains has significantly escalated over the past ten years, a situation further exacerbated by the Pandemic. According to the Institute for Supply Management, the Backlog of Orders Index for the manufacturing sector reached an unprecedented 71% in May 2021. This surge is primarily attributed to extended lead times and […]
How to Create an Effective Food Safety Management System for Your Business
The CDC estimates that every year, more than 48 million Americans become sick from foodborne illnesses. Research has identified more than 250 foodborne diseases that are caused by bacteria, viruses, and parasites, but consumers can also become sick after eating food that has been exposed to harmful toxins or chemicals. As a result, it’s in […]
