Yes, Certainty Software, Inc. is compliant with the GDPR – Regulation (EU) 2016/679 of the European Parliament and have policies and procedures in place to ensure continued compliance including our Cross Border Personal Data Transfer Procedure.

Absolutely. As a solutions provider to some of the largest companies in world, we regularly complete IT Data Security questionnaires and operate in accordance with our own IT and data security policies, procedures and practices to meet the critical data security requirement of our all customers from small, family-run to global, Fortune 500.

Yes, Certainty Software, Inc. has chosen Amazon Web Services as our hosting partner and we have servers with them in the USA and Ireland and have a number of alternative hosting locations available to us internationally.

We make full weekly and daily incremental backups of your data for you. Backups run on a 14-day cycle during which there are 2 full backups (once a week), and 12 incremental backups (the other 6 days of each week).

Backup covers all “cold” data which includes the operating system and practically everything else except “hot” files in use. The database is backed-up as a “cold” file once a day at 12 am.

No, we make full weekly and daily incremental backups of your data for you. Backups run on a 14-day cycle during which there are 2 full backups (once a week), and 12 incremental backups (the other 6 days of each week).

Backup covers all “cold” data which includes the operating system and practically everything else except “hot” files in use. The database is backed-up as a “cold” file once a day at 12 am.

Certainty Software, Inc. has chosen Amazon Web Services as our hosting partner and we have servers with them in the USA and Ireland and have a number of alternative hosting locations available to us internationally.

As a cloud-based business, data security is the bedrock of our business and to ensure we meet the highest data security standards, Certainty Software have partnered with Amazon Web Services (AWS) whose infrastructure is designed and managed according to security best practices as well as a variety of security compliance standards.

An overview of Amazon’s infrastructure security, network security, business continuity management, access protocols, connection security, and security processes can be downloaded here.

Furthermore, Certainty Software makes use of third party providers to conduct background checks on all potential employees and these checks include but are not limited to verifying CV content, qualifications, driver’s licenses, criminal records as well as character reference checks.

As a Certainty Software client, you can be assured that your data is protected by some of the most secure computing infrastructures in the world.

The AWS hosting environment for Certainty Software and all client instances of Certainty Software are in Amazon’s Data Centre in Oregon, USA and is in alignment with best security practices and a variety of IT security standards, including:

• SOC 1/SSAE 16/ISAE 3402 (SAS 70 II)
• SOC 2
• SOC 3
• FISMA, DIACAP, and FedRAMP
• FISMA, DIACAP, and FedRAMP
• ISO 27001
• ITAR
• FIPS 140-2